How we're working during Covid-19
The Current Basics
Our cookie studio in Sterling remains closed to walk-in customers.
Any customers having previously arranged a pickup must properly wear a mask inside the building at all times.
We are still shipping nationwide. Our shipping days are Mondays, Tuesdays, and Wednesdays. Orders placed before 10am on those days may go out same day. Orders placed after 10am will go out on the next open shipping day.
Due to covid-related USPS Priority shipping delays, we offer UPS or USPS Priority Express options. We recommend if you live two or more states beyond Virginia to the west or south that you choose UPS or USPS Priority Express shipping to ensure your cookies arrive fresh. Currently, orders shipping locally in Virginia and elsewhere in the Northeast corridor seem to continue to arrive on time with regular USPS Priority shipping.
While we are still not attending farmers markets for on-site sales, you can pre-order online for pickup at three area markets. See June 10th update below for links and locations.
June 10, 2020:
While our cookie studio remains closed to customers, you can now pre-order our cookies for pickup at three area farmers markets! Please note we have no on-site presence at any of these markets so you MUST pre-order for pickup.
Leesburg and Cascades Markets in Loudoun County:
- Ordering opens Tuesday morning and closes at 3pm on Thursdays for pickup at the the Leesburg (Saturdays, 8-12pm) and Cascades (Sundays 9-1pm) Farmers Markets. Order here: https://lvhmc.luluslocalfood.com/
Columbia Pike Market in Arlington:
- Ordering opens Monday morning and closes at 10am on Fridays for pickup at the Columbia Pike market between 9-11am Sundays. Order here: https://www.columbiapikefarmersmarket.org
May 4, 2020:
The closure order of non-essential businesses has been extended in VA until May 14th but even when that date passes, we will not be altering our original pandemic model. We are, however, looking into additional ways besides free shipping to serve you in a contactless manner.
For now, we continue to process orders as fast as we can on the three days we're working - Monday, Tuesday, and Wednesday. Orders received before 10am on those days mostly go out same-day. Orders placed after 10am on Wednesday will be shipped on the following Monday.
We thank you for all your patience and support during these strange, strange times. And we absolutely love seeing all the lovely messages you're sending to each other with your orders. Keep 'em coming! <3
March 23, 2020:
Okay loves... Governor Northam's Executive Order #53 states that all non essential business must close effective midnight Tuesday. However, businesses that can handle the "less than 10 people" and the "6 feet" rules may remain open.
While working on getting all of your orders out today, Leigh (my amazing bakery manager and generally fantastic human) and I worked on opposite sides of our 600sqft kitchen, using the middle prep area to pass each other things while keeping distance. Was it overkill? Maybe. Did it make us feel better? Yes.
While I miss hugging my team, this is necessary. We will remain open for the time being as long as we can remain apart and safe. We schedule USPS pickups and basically go from our houses to the kitchen and back.
However, to allow for plenty of self care (I for one have never had anxiety before but whooboy do I now!) we are going to limit our working days to Mondays - Wednesdays. We will continue to fresh bake and ship out your orders (THANK YOU SO MUCH FOR SO MANY OF THEM!) and we appreciate your patience during this time.