How we're working during Covid-19
The Current Basics
Our cookie studio in Sterling remains closed to walk-in customers.
Any customers with an order pickup appointment must properly wear a mask inside the building at all times.
We continue shipping nationwide via UPS. Our shipping days are Mondays. Orders placed before 10am on Monday may go out same day. Orders placed after 10am will go out on the next open shipping day.
While we are still not attending farmers markets for on-site sales, you can pre-order online for pickup at our area markets. See the June 10th update below for ordering links and market locations.
We have again begun baking for our partners at Ridgetop Coffee in Sterling. We deliver our goodies there fresh every Tuesday including Poptarts, Brownies, and two of our sandwich cookie flavors (Cardamom with Lemon and Yay! Sprinkles with naturally colored sprinkles). See their website for hours.
Ridgetop is also a pickup location for us. If you're interested in placing an order for pickup here, please reach out to us. Our online store isn't set up to handle pickup orders at the moment, but we can invoice you.
March 18, 2021
It's been quite a year. While we work to figure out how we can return to farmers markets in person again, online orders are still (always!) being accepted for nationwide shipping via UPS or local pickup (must arrange with us, our online system isn't set up to automate this).
We've updated the above information to note that we're only shipping on Mondays for the time being (being low on staff and being a new mom during a pandemic sure does put a damper on our availability!). Be sure to check out our calendar for holiday ordering deadlines, subscription information, and (coming soon), seasonal cookie information.
June 10, 2020, (edited October 30th)
While our cookie studio remains closed to customers, you can now pre-order our cookies for pickup at area farmers markets! Please note we have no on-site presence at any of these markets so you MUST pre-order for pickup.
Leesburg and Cascades Markets in Loudoun County:
- Ordering opens Tuesday morning and closes at 3pm on Thursdays for pickup at the the Leesburg (Saturdays, 8-12pm) and Cascades (Sundays 9-1pm) Farmers Markets. Order here: https://lvhmc.luluslocalfood.com/
May 4, 2020:
The closure order of non-essential businesses has been extended in VA until May 14th but even when that date passes, we will not be altering our original pandemic model. We are, however, looking into additional ways besides free shipping to serve you in a contactless manner.
For now, we continue to process orders as fast as we can on the three days we're working - Monday, Tuesday, and Wednesday. Orders received before 10am on those days mostly go out same-day. Orders placed after 10am on Wednesday will be shipped on the following Monday.
We thank you for all your patience and support during these strange, strange times. And we absolutely love seeing all the lovely messages you're sending to each other with your orders. Keep 'em coming! <3
March 23, 2020:
Okay loves... Governor Northam's Executive Order #53 states that all non essential business must close effective midnight Tuesday. However, businesses that can handle the "less than 10 people" and the "6 feet" rules may remain open.
While working on getting all of your orders out today, Leigh (my amazing bakery manager and generally fantastic human) and I worked on opposite sides of our 600 sq ft kitchen, using the middle prep area to pass each other things while keeping distance. Was it overkill? Maybe. Did it make us feel better? Yes.
While I miss hugging my team, this is necessary. We will remain open for the time being as long as we can remain apart and safe. We schedule USPS pickups and basically go from our houses to the kitchen and back.
However, to allow for plenty of self care (I for one have never had anxiety before but whooboy do I now!) we are going to limit our working days to Mondays - Wednesdays. We will continue to fresh bake and ship out your orders (THANK YOU SO MUCH FOR SO MANY OF THEM!) and we appreciate your patience during this time.